We collect and gather personal information necessary to deliver game top-up services and improve website experience. This includes Identity Data (such as name, username), Contact Data (such as email, phone number), Transaction & Payment Data (such as order ID, payment method, order history), Game Technical Specifications (such as Player UID, Game Server, Character Name to ensure correct delivery), and Automated Session Data (such as IP Address, browser type, and cookie logs).

All gathered information is processed strictly within specified functional bounds: to process top-up orders and deliver credits or virtual items to your game account accurately, to verify payment validity and prevent fraud, to provide after-sales customer service, to analyze website performance to refine the transaction flow, and to deliver membership campaigns or news if permitted.

Goldenbug implements technical and administrative security controls to safeguard your personal data. We utilize industry-standard Secure Sockets Layer (SSL/TLS) encryption to protect sensitive data transfers against interception. Access to personal user database is strictly restricted to designated personnel who require it for operations, stored in secured cloud environments to prevent loss, misuse, or unauthorized access.

We do not sell, trade, or share your personal data with third parties for commercial promotion. However, to fulfill the top-up transaction, we must transmit relevant data to trusted service providers: secure payment gateways, and official game developer API endpoints. These external providers are bound to process shared data only for delivery purposes and maintain strict confidentiality policies.

Under the PDPA, users maintain full control over their personal data. This includes the right to access and request a copy of stored personal info, the right to correct outdated details, the right to request data erasure or suppression (Right to be Forgotten), and the right to withdraw data processing consent. To exercise any of these rights, please contact our support department at any time.